play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 3793143669
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number to complete the login process. This eliminates the need for a password or email login, making it convenient to access the app.
Q2: What should I do if I am not getting OTP?
To verify, first check your internet connection for a strong signal. Wait for the OTP to be sent after clicking "send." If you still don't receive the OTP within the allotted time, contact the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active number you previously used. If your number has changed, submit your updated KYC details to customer support via email to facilitate a smooth account transfer. This will enable you to access your account successfully.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you'll need to uninstall the app from your device. Once uninstalled, download the latest version of the app from the app store. This should allow you to log in and play the updated app without any issues.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher threshold compared to other similar apps. Withdrawals are limited to funds earned from gaming activities, excluding bonus money. This means you can only withdraw the amount you've earned through gameplay, not bonuses.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted through this app, including saving your Aadhaar card, UPI information, and bank details. This will enable a smooth verification process. Having this information saved will also facilitate future transactions.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, but this timeframe can range from 30 minutes. However, payment delays can occur, requiring users to wait up to 24 hours for the payment to be processed. This delay can extend the overall processing time beyond the initial 3-hour estimate.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by you or anyone else. Any winnings earned from playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.
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